how do i contact stubhub for refund?

You have lost a customer for life! "If you have tickets to a show that is postponed, you will be able to select your refund . to check out everything we offer. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Reach out to customer service representatives via social media, Call the event organizer and state your case. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Marrali just wants her money back, and she's not the only one. StubHub was founded in 2000 and its current CEO is Eric H. Baker. After this experience, I'll take my business elsewhere. There Application crashes. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Sorry we couldn't be helpful. I was only given the option of the credit and the event was in CA. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. No. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Pennsylvania By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. StubHub is a marketplace where fans buy from and sell tickets to one another. Postponed events may not be eligible for refunds. I been buying and selling for 12 years with them. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Events postponed or rescheduled won't be refunded, Fowlks said. How do we request the refund? By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. but I havent been able to get in contact with anyone from StubHub. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Enjoy!Make sure we land in your inbox, not your spam folder. Once you receive that email you can log into your account and navigate to the StubHub wallet. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Great help!!! North Carolina Bradley R. Hightower. Are You Having Trouble Getting in Touch With StubHub? Find help with your questions from other fans through our own peer-to-peer community! The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Lots 81-82 Street C Having difficulty navigating this. And never again. JEVAR IS WHO HANDLED MY CALL. Please take the tickets directly to the box office for a refund. Contact us United States and Canada. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Find the sale. Explain your scenario, and provide any applicable evidence. Purchased 2 NFL tickets on StubHub. where can I go to use activate the voucher so I dont lose that as well. Yes Sit back and relax while we do the work. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. I received an access code that didn't work and Customer Service asked me to give the seller a little time. You never know when you might find yourself financially strapped - the good news is you have options. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. In other words, when it can be too late to get a refund. And 2 hours before the game I had no listings active. Had a concert canceled because of COVID-19? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Ticketmaster will be the only place selling VIP Tickets though. There you will see your canceled event credit along with a link to request a refund instead. It is possible to request a refund on a purchased StubHub ticket manually. Absolutely, you can list these tickets for sale on our site ! . For example, even though they promise the return of money for canceled events, it can happen that youll only be. I think I'm golden and I made my sale. Reached out to customer service twice still can't list tickets. Ads by Money. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . We may be compensated if you click this ad. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. There's a class action lawsuit against StubHub from other customers who want a refund too. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. and take advantage of this neat service whenever you need it. What Happens If I DonT Pay National Insurance Contributions? Phone: 866-788-2482. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The worst company ever you lost me and a ton of my friends and family. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Help us improve this article with your feedback. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! If I did I woulda dropped my price or took my friend to the game. Customerscomplained to the media andfiled lawsuits. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Email: This information has not been added. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Have an idea for StubHub? but I havent been able to get in contact with anyone from StubHub. Danielle is the author of this solution article. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Colorado: 8,688 customers due $3,120,442 in refunds. Contact us United States and Canada. They may sell them for more or less than face value. How can I email stubhub to refund tickets for a cencelled event. If your payment is pending, well cancel the payment. The credits are valid through the end of 2022. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Otherwise you will receive a voucher for 120% of your purchase price. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Would not make an exception,to a hotel reservation I made thru Priceline. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Click here to explore your options! On March 7th, StubHub emailed Marrali a copt of its refund policy. DoNotPay can be by your side during the process and help you sue any company in small claims court. I have been trying to purchase tickets for over a week now. The old bait and switch! Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. New York In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. StubHub sellers set the price of their tickets. Depending on where you live and how you got the tickets, you may be due a cash refund. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. DoNotPay doesnt care about that. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. You will enter your community username and new password and done! If you feel like StubHub cheated you, you could take action against them. Harris Teeter. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. We are changing the way you register and sign-in to the StubHub Community. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. / What happens when an event is canceled. No problem. Click your state to see if you qualify! "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Click here to update this department. How do I contact StubHub for a refund? A Personal Loan can help you mitigate losses and get back on track. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). 6:00 AM - 7:00 PM PT weekends. The company prides itself on being a Fan-to-Fan service. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Customer Service training is needed. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Get useful tips, expert advice and cute animals in your inbox every week. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Check out the table below to see the best alternatives to StubHub. All you need to do is follow these short steps below: Voil! Did you find it helpful? There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Keep in mind that you may not be refunded in money. Dorado, PR 00646, Metro Office Park I waited 2 days and tried the access code again..still nothing. 1.866.788.2482. StubHub also has live chat operating 24/7. Hurry up and access DoNotPay from any web browser to check out everything we offer. How do I contact StubHub for refund? Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Enjoy! Customers can keep their credits if they like. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Who do I contact? An email might never be responded to, and the same goes for phone calls. I've been a customer for a long time and am not happy. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Fatsuma Stagehand Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. It is free to list tickets for sale, and to search for tickets to buy on StubHub. "The return of live events, the input of customers, partners, and regulators, and the . It is now November - this is ridiculous. Maryland: Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. The clause is designed to protect both buyers and sellers. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I was refused to talk with a supervisor , I had 4 tickets listed. This material may not be published, broadcast, rewritten, or redistributed. Just log into your DoNotPay account using any. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Another way you might reach the company is by sending them an email. Customer service all the way to your seat, 2000-2022 StubHub. They have a VOID watermark. Otherwise you will receive a voucher for 120% of your purchase price. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." How do I complain to StubHub? Registered users: Log in to your StubHub account. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Your sale is valid and you will be paid on your sale 5-8 business days after the event. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). StubHub is offering the retroactive refunds now because the live events industry is opening back up. You can reach the corporate office at 415-222-8400. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Have a StubHub question? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Your refund will be processed to the payment method used at the original time of purchase. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. I was a no show due to a soft water flooding of o See if youre using the right email and password. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Go ahead and file a chargeback on your credit card. DoNotPay records the details of your purchase to boost your chances of winning the refund. p sherman 42 wallaby way, sydney wiki, sweet and sour hot dogs with grape jelly,

Teachers College Reading Level Benchmarks 2020, Excel Edit Named Range Greyed Out, Articles H